Privacy Policy

At Vivian & Rose, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

Where applicable, we handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR).

Personal Information We Collect

Depending on how you interact with us, we may collect information including:

• Full name

• Billing and delivery address

• Email address

• Phone number

• Order and purchase information

• Payment and transaction information

• IP address

• Device and browser information

• Website activity and interactions

• Communications you send to our customer service team

• Marketing and communication preferences

Payment information may be processed directly by our payment providers. We do not necessarily receive or store complete payment card details.

How We Collect Personal Information

We generally collect personal information directly from you when you:

• Place an order

• Create an account

• Contact customer service

• Subscribe to marketing communications

• Use or browse our website

• Participate in promotions or provide feedback

Certain technical information may also be collected automatically through cookies and similar technologies.

How We Use Your Information

We may use personal information to:

• Process, fulfil, and deliver orders

• Process payments and refunds

• Provide order confirmations and tracking information

• Respond to customer service enquiries

• Prevent fraud and protect our website and customers

• Maintain and improve our website, products, and services

• Analyse website performance and customer behaviour

• Personalise your shopping experience

• Send marketing communications where permitted

• Meet legal, regulatory, accounting, or compliance obligations

We aim to collect only information that is reasonably necessary for our business activities.

Where required by applicable data protection law, we process personal information on an appropriate legal basis, including the performance of a contract, compliance with legal obligations, legitimate interests, or consent.

Sharing Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

• Payment processors

• Shipping and logistics providers

• International fulfilment partners

• E-commerce and website service providers

• Customer service platforms

• Analytics providers

• Advertising and marketing platforms

• Professional advisers and service providers

We may also disclose information where required or authorised by law.

We do not sell personal information to third parties.

International Data Transfers

Some of our service providers and fulfilment partners operate outside the United Kingdom and the European Economic Area (EEA).

For example, order information may be provided to international fulfilment partners, including partners located in China, where necessary to fulfil and deliver your order.

Other technology, payment, marketing, or service providers may process information in countries outside the United Kingdom or EEA depending on where their systems and operations are located.

Where applicable data protection law applies, we take appropriate steps to ensure international transfers of personal information are protected in accordance with relevant legal requirements, including the use of appropriate safeguards where required.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Enable essential website functionality

• Remember preferences

• Analyse website traffic and performance

• Improve the shopping experience

• Measure advertising effectiveness

• Support relevant marketing and advertising

You may be able to manage cookies through your browser settings or through cookie preference tools available on our website.

Where required by applicable law, we obtain consent before using non-essential cookies or similar technologies.

Disabling certain cookies may affect the functionality of the website.

Marketing Communications

Where permitted, we may use your contact information to send you information about products, promotions, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages relating to your orders.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.

When information is no longer required, we may delete or anonymise it where appropriate.

Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date.

Depending on applicable data protection law, you may also have rights to:

• Request the deletion of your personal information

• Request restrictions on the processing of your information

• Object to certain types of processing

• Request the transfer of your personal information

• Withdraw consent where processing is based on consent

To make a request, please contact:

info@vivianandrose.com

We may need to verify your identity before responding to certain requests.

These rights are subject to applicable legal conditions and exceptions under the UK GDPR and EU GDPR, where relevant.

Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us at:

info@vivianandrose.com

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and aim to respond within a reasonable period.

Where UK data protection law applies and you are not satisfied with our response, you may have the right to contact the Information Commissioner's Office (ICO).

Where EU data protection law applies, you may also have the right to lodge a complaint with the relevant European supervisory authority, including the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal obligations.

The most current version will be published on this website.

Contact

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Vivian & Rose
Operated by: BoBe Ecom
Chamber of Commerce: 98598368
The Netherlands
Email: info@vivianandrose.com