Terms and conditions
Terms & Conditions
These Terms & Conditions apply to all purchases made through the Vivian & Rose website. By placing an order with us, you agree to the terms outlined below.
1. Applicability
By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights or remedies available to you under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable law that cannot legally be excluded.
2. Product Information
We do our best to ensure that all product descriptions, images, measurements, prices, colours, and other information displayed on our website are accurate and up to date.
However, occasional typographical errors, inaccuracies, or minor variations may occur.
Product colours and appearance may also vary slightly depending on your screen, device settings, lighting, or photography.
3. Ordering and Payment
Orders are processed after successful payment has been received.
Available payment methods are displayed during checkout and may vary depending on your location.
We reserve the right to cancel or refuse an order in circumstances including:
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incorrect pricing or product information
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unavailable stock
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suspected fraudulent activity
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payment issues
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other exceptional circumstances
If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.
4. Processing and Delivery
Our estimated fulfilment and delivery times are:
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Processing time: approximately 1–3 business days
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Shipping time: approximately 3–7 business days after processing, depending on the delivery location
Orders may be fulfilled and shipped by our international fulfilment partners, including fulfilment facilities located outside the United Kingdom.
Delivery times are estimates only and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, public holidays, customs procedures, weather conditions, or periods of unusually high order volume.
Customers are responsible for providing complete and accurate delivery information when placing an order.
For further information, please refer to our Shipping Policy.
5. Returns, Refunds and Cancellations
Our separate Return & Refund Policy explains our procedures for:
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change-of-mind returns
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return eligibility
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return shipping
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cancellations
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refunds
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faulty, damaged, or incorrectly supplied items
Your rights under our Return & Refund Policy are in addition to any rights you may have under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
UK consumers may be entitled to a repair, replacement, refund, or other remedy where goods fail to meet applicable consumer protection requirements. These rights cannot be excluded by store policies or terms and conditions.
6. Delivery and Liability
Customers are responsible for carefully checking their delivery address before completing an order.
If tracking confirms that an order has been delivered to the address supplied during checkout, please contact us if you believe the parcel has been lost or stolen so we can assist you in reviewing the available delivery information.
To the extent permitted by law, Vivian & Rose is not responsible for loss or damage arising from incorrect delivery details supplied by the customer or events outside our reasonable control.
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable consumer law.
7. Intellectual Property
Unless otherwise stated, all content displayed on the Vivian & Rose website, including text, photographs, graphics, branding, logos, layouts, and other visual content, is owned by Vivian & Rose or used with permission from the relevant rights holder.
Content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior permission from the applicable rights holder.
8. Complaints
If you have a complaint regarding an order, product, or your experience with us, please contact us at:
Please include your order number and a clear description of the issue where applicable.
We aim to acknowledge and respond to customer enquiries and complaints as promptly as reasonably possible.
9. UK Consumer Rights
Our goods are subject to statutory consumer rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.
Where applicable, consumers may be entitled to a repair, replacement, refund, or other remedy where goods fail to meet the standards required by law.
Consumers purchasing online may also have cancellation rights under the Consumer Contracts Regulations 2013, subject to applicable exceptions.
10. Applicable Law
These Terms & Conditions are governed by the laws of the Netherlands, without prejudice to any mandatory consumer protection rights available to customers in the United Kingdom under applicable law.
Nothing in these Terms & Conditions limits any mandatory rights or protections available under applicable consumer protection legislation.
11. Contact
If you have any questions regarding these Terms & Conditions, please contact us using the details below.
Vivian & Rose
Operated by: BoBe Ecom
Chamber of Commerce: 98598368
VAT identification number: NL005342840B32
Registered business address: Frans Halsstraat 17, The Netherlands
Email: info@vivianandrose.com